Dr. John Loda

21 Turrett Shell

Hilton Head Island, SC

Bruce Nelson President

The Engine Factory

Dear Bruce,

I purchased a 302 Ford engine for my Cobra Replica from the Engine Factory.  It arrived on time and looked great, everything you had promised.  After installing it, it fired up instantly and ran without a hitch, I was thrilled.  It always started easily, had lots of torque and would move my car along very quickly.  I had it for approximately 18 months and put 3500 trouble free miles on the car, when I ran into some problems.  I was quite upset since my warranty had now expired and I had taken very good care of the engine.  I could not see why this should happen.   Upon tear down of the engine some problems were found and I put the results in an E-Mail which just stated the facts, no demands, no threats.  Within a few hours I received a call from Matt.  We discussed the problem and without hesitation, arguing or blaming he arranged to send me the necessary parts completely at Engine Factories expense.  I was very pleased.  Again only a few hours later he called again and “sweetened” the deal with some significant upgrades.

I  have dealt with many companies over the years, some good, some bad, but The Engine Factory is exemplary.  To rectify matters so quickly, completely and without quibbling is the mark of a company I can trust and look forward to doing additional business.  They deliver a product of good value, as promised and with a backup once you receive it second to none. 

Highly Recommended.

Sincerely,

John D. Loda  DVM

I am so excited!!!  The swagger is back into my 5.0!  Remember when I told you that when the #7 rocker arm broke, but the #8 piston pushrod was bent?  Well, we performed a compression check, every piston was within 3 lbs. psi except # 8 piston which was down over 20 lbs. psi.

We pulled the manifold and then the valve cover and tapped on both the

#8 intake and exhaust valves with a wooden mallet.  Guess what, afterwards, the compression on #8 jumped back up to exactly the same as the other pistons!  Now they were all the same!  He also found a cracked spark plug on that same side.  No wonder my engine was running like crap!

His surmisal is a cause and effect situation, the rocker stud snapped in half on #7, leaving the rocker arm to flop around at the inside rear of the valve cover.  The loose rocker bent the #8 push rod but left something foreign - perhaps (gasket material???) to become lodged in the valves servicing #8 piston, and the effect was that the valve(s) couldn't close properly.  By snapping the valves with the wooden mallet, this foreign material was dislodged, and the compression jumped immediately back up to within 3 lbs. psi of the other 7 pistons. 

Just to give you an idea of how the 5.0 was running before, it averaged 7.8 mpg before the fix with the bad plug and stuck valve(s).

Afterwards I drove the car last night to a little resort town up in the mountains, Heber Utah, and in 100 miles I used 4.8 gallons of gas which is 20.8 mpg averaging 70 mph. 
I think the engine runs and sounds exactly like it did before the broken stud mishap!

Thanks for being so understanding! 

Please let me know and Thank-You for all your understanding throughout this ordeal!!!

Dan Bryant

5/14/11

Thanks again for your help I appreciate the warranty help and it means a lot to me that you all handle this with the priority that you have.

Being in a similar service related business I know we all have failures, sometimes and I also make sure we handle our problems with the same high priority attitude. Everyone screws up once in awhile but not everyone fixes their problems quickly and correctly as they should. Its also one of the things that so so companies apart from excellent ones.

Thanks again

Christopher P. Teague

Albelqurque, NM

3/18/12